Bank Alfalah, one of Pakistan’s largest digital commercial banks, has introduced a first-of-Its-kind feature to upload updated account information through AskAlfa – a unique Chat platform in Bank Alfalah’s Alfa Mobile App, which enables customers to share their banking queries along with providing easy and fast processing of document. It is the first bank to introduce such a feature and one that sets an example for other commercial banks to endorse and follow.
AskAlfa offer better engagement through a user-friendly interface and update account information without visiting the branch. This way, the customers and bank will reach out to each other by getting in touch through the Chat Platform and not having to visit the branch.
Moreover, an ultimate convenience is offered to the customers through AskAlfa that can connect a customer to a bank representative, who is available 24/7, in case of any assistance.
The in-app Chat Platform saves on the time taken for the customer to update their information and provides convenience by bringing banking to their door step. This instant solution is sure to drive a revolutionary measure in customer services, enhancing the standard of uninterrupted customer facilitation.
AskAlfa facilitates the customers’ rapidly changing behavior towards technology by incorporating more user-friendly ways to do banking and prioritizing customers’ financial needs. It Is evident that Bank Alfalah is working diligently to add more value to its customer experience with the help of technology and, in turn, enhancing customer satisfaction.