After completing its $80 million Series C round, Cresta, the leading provider of real-time intelligence for contact centers, has quadrupled its post-money worth to $1.6 billion. Cresta has quadrupled its sales in the last year and achieved a Net Revenue Retention (NRR) of 210 percent.
Tiger Global led the round, with Genesys, Five9, J.P. Morgan Chase, CarMax, and Zoom all participating, exhibiting their conviction in Cresta’s ability to help create outstanding customer experiences. Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche were among the previous investors.
Revolutionizing Contact Centers with Real-time Intelligence.
“We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan Chase, Zoom and CarMax,” said Cresta CEO and Co-Founder, Zayd Enam. “The contact centre is the front door of your business. One conversation can make or break your brand,” continued Enam. “Those conversations are the critical untapped resource across all contact centres.” Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time.”
Cresta has been acknowledged as an Artificial Intelligence pioneer, having received the CX Award for Most Innovative Product and the Intelligent Applications Top 40 award. Cresta also just appointed Ping Wu, co-founder of Google Contact Center AI, as Vice President of Engineering and Product.
Contact centers are adopting artificial intelligence in order to optimise every client engagement. Cresta customers report an average 15% boost in CSAT, a 3X reduction in ramp time, and agents saving 3-5 hours per week on repetitive chores.
Zayd Enam is the CEO & Co-founder of Cresta. In 2009, Zayd co-founded MediConnect, a healthcare provider platform in Pakistan to book doctor and medical appointments online. Zayd received a BS with high honours from UC Berkeley. The 25-year-old decided to drop out of his PhD programme at Stanford when he founded Cresta.ai, a bootstrap startup that builds artificial intelligence to help scale and improve the quality of customer services. Zayd won 1st place at the 2007 All Pakistan Science Fair and was selected to be on the Forbes 30 under 30 Enterprise Technology list.